Question 1
I'm unable to see/use the new functionality when I login after the new release/ I'm having random errors when I login after the new
Answer
Always clear your cache after a new release. For IE 9, 10 and 11, you can clear cache using the following steps
STEP 1: Select Tools (via the Gear Icon) > Safety > Delete browsing history
STEP 2: Make sure to un-check Preserve Favourites website data and check both Temporary Internet Files and Cookies then click Delete
STEP 3: You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies
Question 2
There are issues in the user interface/ some menus are out of place/ Text on screen are jumbled together
Answer
This could be due to compatibility mode being switched on. To disable compatibility mode in IE:
STEP 1: Open Internet Explorer.
STEP 2: Click Tools and select Compatibility View Settings.
STEP 3: Un-check the box next to "Display all websites in compatibility view"
OR Select the sites that are giving you issues and remove them from the list by clicking Remove.
STEP 5: Click close and Refresh the browser.
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Last revised: September 23, 2018