Issue Register

The issue register keeps a record of all project issues, their associated actions and project decisions. It helps you to capture, track and maintain information on all issues, related actions and decisions. By using an issue log effectively, you can minimise the impact that issues have on your project.

This is a Premium feature. Please contact CAMMS Helpdesk for more information.

Issues, actions and decisions are recorded in a similar way

STEP 1: Click 'Add new Issue/ action/ decision'.

STEP 2: Enter a title for the record and the date it is being logged.

You can also record a resolved date once it’s dealt with satisfactorily. Entering a resolved date will automatically set the status to 'Resolved'.

STEP 3: Specify a person who is responsible for from Responsibility drop down. This dropdown will allow users to select only the staff members who are in the 'Project Board & Team'.

STEP 4: Select the appropriate status to indicate any progress. By default, status will be set to ‘not started’.

STEP 5: The text area provided for resolution can be used to record details about the solution applied.

STEP 6: Click ‘Insert’

STEP 7: When an issue action is added to the register, user can create a task in the GANTT to manage the action. Clicking the ‘create task’ button will create a task in the GANTT .

Issue actions are managed via the GANTT as follows;

When the first issue action is added to the GANTT, it will be linked to a summary tasks titled ‘issue’. All the other issue actions also will be managed under this summary task.
Initial details will be taken from the issue action to the GANTT(title, responsible person, start date, end date, status and comment)
Note: if start date (logged date) is not entered then project start date is taken. End date will be based on the existing GANTT chart end date calculation. If responsible person is not entered then project owner is taken as default. Status will be set to not started.
When an issue action is managed via the GANTT, then synchronisation of data will flow from GANTT to the issue action. Action within the issue register will be non editable.
When the status of such action is changed to completed, then in the issue register action status will be changed to ‘resolved’ and ‘resolved date’ will be auto populated.
When the issue action within the GANTT is deleted, then that action will be enable within the issue register with the latest data.

Note: Visibility of the create task button within issue action area will be based on how the administrator has configured the workflow.

The labels, fields and functionality available in this area may depend on how your administrator has configured the system.

Last revised: September 23, 2018